If a part is missing or miscast please contact FORGE GAMES soonest via forgegames@gmail.com or 07962 596209. I will then arrange for you to send the blister/box back to FORGE GAMES. Upon receipt you will be either sent a replacement or issued a full refund; postal costs will be refunded either way in full.
It may be quicker, however, to contact the manufacturer direct:
Just email the PP factory in Liverpool via eufrontdesk@privateerpress.com the following details:
- A Detailed Description of what was missing or miscast and that you made the purchase from Phil from FORGE GAMES. Ideally send a photo of what what is the box/blister so PP staff can see what is missing/miscast. You could even use a picture from PP’s online bits shop to show what you think is missing.
- The Packed by xxxx (if any) included on a small slip of paper in the product container.
- Your Name, full Address and email address.
- Mention in the email the date of purchase and what show you bought it at.
PP will then send you a replacement part direct. Please CC me your original email so I am aware of any issues.
One can also email PP direct in the US via frontdesk@privateerpress.com or click on PP’s Customer Support – Replacement Parts page.
Of course you are always welcome to return the dodgy blister/box for a full refund including any postal charges incurred.
